HOW DOES THE HIRE WORK?
Please read these terms and conditions carefully. Bookings and any payments receivedw will indicate that you have read and understood and agreed to the these terms and conditons. If you have any questions before booking hire items please ask.
Availability: of hire items depends on how early you make your booking, the number and type of items you wish to hire and if they need to be ordered from within Australia or overseas.
Pricing: All prices, delivery fees and surcharges are quoted in Australian Dollars $.
Condition Of Items: All items are sent or delivered to you or venue. General cleaning of items is already included in the hire price, however any permanent damage or breakage will be charged as deemed appropriate and the total subtracted from the security deposit before refunding. In cases where items are sent by courier or through Australia Post, some creasing from handling and being packed should be expected.
Booking Time Frames: It is strongly recommended that bookings for hire items are made a minimum of 4-6 weeks before your wedding or special event. This is to allow time to order items if there is a need and make sure the number you require is on hand for your nominated date.
Important Tip– Please ensure that you hire sufficient items, including a few spares, as there may be disappointments when you need to cater for additional guests and your item is not available in the style that you require at short notice.
Security Bond: The price you see quoted above is for the hire fee only. A security deposit and delivery charges and GST will need to be added to any payment due. A deposit of 50% of the total hire fees is required to book your items and the balance is required a minimum of 2 weeks (14 days) before they are sent to you. All hire fees, delivery charges and security deposit must be received before this time to avoid disappointment.
Payment methods include Credit Card, Eftpos, Paypal and Direct Bank Deposit. Money orders will also be accepted. Personal cheques may be accepted by prior arrangement only, but must clear before the 14 days minimum. Cash payments may be accepted for Mount Isa Queensland customers only by prior arrangement to local delivery.
Payment of the total hire amount by way of instalments may be discussed on an individual customer basis.
Once the initial booking is made, a written Terms and Conditions Agreement will be forwarded for signing by the relevant parties. This agreement will need to be returned before the hire items can be sent to you. Scanned and Emailed original signed copies and original posted copies will be accepted of the written agreement. Facsimile copies will not be accepted.
A copy of current photo identification along with your signed Terms and Conditions is required for the booking to be confirmed as part of the security bond.
Stock Availability and Changes: All requirements, including size and style and number of items need to be finalised before 14 days (2 weeks) before they are due to delivered. Any increases in the number of items required at this stage cannot be guaranteed and any reduction in the number of items required will not result in a partial refund of the total hire balance.
Weather Events: In case of situations where the event is prevented from taking place due to bad weather, I will do my best to accommodate any date change or local venue delivery. Where booked events need to be rescheduled and not cancelled, a request can be made to hold the booking for an alternative date. This will be dependent on availability and if it is not possible for me to supply for the new proposed date or venue, then my cancellation policy will apply. Discussions and negotiation between the parties will be made as much as possible to avoid any disappointment.
Outdoor Use of Hire Items: For events that are to be held outside, there is no objection to the items being hired for such a purpose. The Terms and Conditions Agreement will ask if the intended event is expected to be held outside or in poor weather conditions.
Delivery: There are many items in my store available for purchase that are not available for hire. These items can be purchases at the same time as any hire items, and were possible, postage or delivery charges combined. Please be advised that this depends on the items purchased as some items may not be able to be sent together. For example, tablesclothes or linens together with ceramic mugs or paper products. A separate postage cost will be provided for those items at that time.
Mount Isa Queensland and surrounding areas customers only – Items will be delivered locally to a private residential address or a nominated venue as follows:
Set up is available to Mount Isa local and surrounding areas customers by prior arrangement please enquire.
Return: Return Pick Up is available to Mount Isa local area and surrounding customers by prior arrangement.
Excess Lollies and Treats: Any left over treats are the property of the customer. If the pack up is DIY the cusotmer will need to remove all lollies and jars before returning. If pack up is down by For Everything Genealogy, then all treats will be bagged and given to the customer as soon as possible after the event.
Loss or Damages: All hired items remain the property of “For Everything Genealogy” for the entire duration of the hire time and customers will be charged accordingly for any loss or permanent damage to items. Broken, cracked or permanently damaged items will required the replacement cost to be deducted from the security deposit.
Insurance: All hired items remain the property of “For Everything Genealogy” for the entire duration of the hire time. Once pieces have been delivered or received, the customer assumes all of the responsibilities and liabilities until they have been returned or collected.
The customer is responsible for maintaining all appropriate policies of insurance, public liability, property and other insurances in amounts necessary to fully protect "For Everything Genealogy" and their products against all claims, loss and damage. For Everything Genealogy is not responsible for any injury that may occur to persons over the hire period.
Return of Security Bond: The conditions of Bond are: Any items after cleaning that are damaged or broken will incur a deduction from the security bond to replace/repair pieces. Any items not returned or needing full replacement will incur a fee to the value of the purchase price of the item from the security deposit. If the cost of the replacement exceeds the security deposit, then further payment will be sought.
Full or partial security deposits refunds will be made within seven (7) business days from “receiving” the returned hire items and upon inspection of their condition. Refund method depends on payment method:
Paypal – if paypal was used as main payment method – then refund of security deposit will be through this method. Written communication of all refunds will be provided.
Direct Deposit – all other forms of payment made, including cash, clear cheques and money orders, refund of security deposit will be made to nominated bank account. Written communications of all refunds will be provided.
Cancellation of Hire: Cancellations made after the balance is paid with 10 days or more notice will incur 50% forfeit of the total Hire invoice (Security Bond will be fully refunded)
Cancellations made after the balance is paid with less than 7 days notice will incur 100% forfeit of the total Hire invoice (Security Bond will be fully refunded)
Photographs: The customer allows "For Everything Genealogy" all advertising and artistic rights of any photos taken of the set up. All respect will be shown and advertising with photos will not occur in print or social media until the customers have had a chance to do so.
PLEASE NOTE: The Terms & Conditons as stated above, may change without notice. The above information is intended as a guide only. All actual Hire Terms & Conditions are stated on individual Hire contracts.