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HOW DOES THE HIRE WORK?
Please read these terms and conditions carefully. If you have any questions before booking hire items please ask.
Availability: of hire items depends on how early you make your booking, the number and type of items you wish to hire and if they need to be ordered from within Australia or overseas.
Pricing: All prices, delivery fees and surcharges are quoted in Australian Dollars $.
Condition Of Items: All items are sent or delivered to you or venue, freshly laundered, pressed and folded. General laundry of items is already included in the hire price, however any permanent staining or soiling requiring additional laundering will be charged as deemed appropriate and the total subtracted from the security deposit before refunding. In cases where items are sent by courier or through Australia Post, some creasing from handling and being packed should be expected.
Booking Time Frames: It is strongly recommended that bookings for hire items are made a minimum of 4-6 weeks before your wedding or special event. This is to allow time to order items if there is a need and make sure the number you require is on hand for your nominated date. In some cases, items need to be ordered outside of Australia.
Important Tip– Please ensure that you hire sufficient items, including a few spares, as there may be disappointments when you need to cater for additional guests and your item is not available or the colour that you require at short notice.
Security Bond: The price you see quoted above is for the hire fee only. A security deposit and delivery charges and GST will need to be added to any payment due. A deposit of 50% of the total hire fees is required to book your items and the balance is required a minimum of 2 weeks (14 days) before they are sent to you. All hire fees, delivery charges and security deposit must be received before this time to avoid disappointment.
Payment methods include Credit Card, Eftpos, Paypal and Direct Bank Deposit. Money orders will also be accepted. Personal cheques may be accepted by prior arrangement only, but must clear before the 14 days minimum. Cash payments may be accepted for Mount Isa Queensland customers only by prior arrangement to local delivery.
Payment of the total hire amount by way of instalments may be discussed on an individual customer basis.
Once the initial booking is made, a written Terms and Conditions Agreement will be forwarded for signing by the relevant parties. This agreement will need to be returned before the hire items can be sent to you. Scanned and Emailed original signed copies and original posted copies will be accepted of the written agreement. Facsimile copies will not be accepted.
A copy of current photo identification along with your signed Terms and Conditions is required for the booking to be confirmed as part of the security bond.
Stock Availability and Changes: All requirements, including colours and fabrics and number of items need to be finalised before 14 days (2 weeks) before they are due to be sent or delivered. Any increases in the number of items required at this stage cannot be guaranteed and any reduction in the number of items required will not result in a partial refund of the total hire balance.
Weather Events: In case of situations where the event is prevented from taking place due to bad weather, I will do my best to accommodate any date change or local venue delivery. Where booked events need to be rescheduled and not cancelled, a request can be made to hold the booking for an alternative date. This will be dependent on availability and if it is not possible for me to supply for the new proposed date or venue, then my cancellation policy will apply. Discussions and negotiation between the parties will be made as much as possible to avoid any disappointment.
Outdoor Use of Hire Items: For events that are to be held outside, there is no objection to the items being hired for such a purpose, however, be aware that the risk of items upon return needing additional laundering or replaced due to permanent soiling or damage is much higher than for events that will be held indoors. The Terms and Conditions Agreement will ask if the intended event is expected to be held outside or in poor weather conditions.
Delivery: The cost depends on location. Delivery costs will depend on the number of items required and the size of the parcel being sent and the delivery address. In the case of medium and large sized parcels, a physical address will be required, not a Post Office Box. Delivery charges incurred will be made up of costs to deliver the hire items to you, and their subsequent return to me. Not just one way. Costs will be kept to a minimum where possible. Please see additional information.
Your items will be sent via Australia Post or Courier to you a minimum of 14 days before the event (please allow for the parcel to reach you). Most areas of Australia should be reached within that time frame. If uncertain or worried about them arriving in time, please ask about Express Post or other expediated delivery methods available.
There are many items in my store available for purchase that are not available for hire. These items can be purchases at the same time as any hire items, and were possible, postage or delivery charges combined. Please be advised that this depends on the items purchased as some items may not be able to be sent together. For example, tablesclothes or linens together with ceramic mugs or paper products. A separate postage cost will be provided for those items at that time.
This business is NOT responsible if parcel goes missing even with tracking, or is delayed because of Australia Post, Courier or weather conditions or any other reason we have no control over. In these circumstances where a Hire items does not arrive in time, refund percentage and costs will be discussed in writing between the parties. Were possible extra travel time is allowed so that your items arrive in plenty of time for set up before the event.
Mount Isa Queensland customers only – Items can be delivered locally to a private residential address or a nominated venue as follows:
10-25 small items (Napkins/Table Runners) $10.00 one off delivery fee – including pick up when event is finished – by prior arrangements of time to do so.
25-100 larger items (TableCloths/Chair Covers) - $20.00 one off delivery fee – including pick up when event is finished – by prior arrangements of time to do so.
Set up is only available to Mount Isa local customers by prior arrangement – and will incur an extra hourly fee – please enquire.
Return: After the event (usually before Tuesday afternoon), items need to be sent in the return Australia Post or Express Post Satchel provided, together with relevant tracking information. If confirmation has not been sent within seven (7) days or the relevant tracking information provided, then a late fee will be deducted from the security deposit. If the hire items are not returned within 14 days, or sent in an unapproved method without a tracking number, then the security deposit will be forfeited.
Return Pick Up is only available to Mount Isa local customers by prior arrangement – and will incur an extra hourly fee if items need to be disassembled (bows untied and table clothes collected from tables).
Loss or Damages: All hired items remain the property of “For Everything Genealogy” for the entire duration of the hire time and customers will be charged accordingly for any loss or permanent damage to items. Badly soiled or permanently stained items will required a laundry fee to be deducted from the security deposit. Laundry fees will be provided at that time.
Return of Security Bond: The conditions of Bond are: Any items after cleaning that are badly soiled or needing repair may incur a deduction from the security bond to replace/repair pieces. Any items not returned or needing full replacement will incur a fee to the value of the purchase price of the item from the security deposit. If the cost of the replacement or laundering exceeds the security deposit, then further payment will be sought.
Full or partial security deposits will be made within seven (7) business days from “receiving” the returned hire items and upon inspection of their condition. Refund method depends on payment method:
Paypal – if paypal was used as main payment method – then refund of security deposit will be through this method. Written communication of all refunds will be provided.
Direct Deposit – all other forms of payment made, including cash, clear cheques and money orders, refund of security deposit will be made to nominated bank account. Written communications of all refunds will be provided.
Cancellation of Hire:
Cancellations made after the balance is paid with 10 days or more notice will incur 50% forfeit of the total Hire invoice (Security Bond will be fully refunded)
Cancellations made after the balance is paid with less than 7 days notice will incur 100% forfeit of the total Hire invoice (Security Bond will be fully refunded)
PLEASE NOTE: The Terms & Conditons as stated above, may change without notice. The above information is intended as a guide only. All actual Hire Terms & Conditions are stated on individual Hire contracts and may from the above information.