Returns and Refunds Policy:
I maintain a policy for promptly responding to all emails – usually within a few hours, and only rarely (e.g. weekends/holidays) later than this. If you have questions about the product or problems with the service please contact us. I will do my best to correct any problems you might have. Communication is very important and I am willing to help you as much as I can.
Every effort has been made to ensure the accuracy of all information, slight errors in advertising may unintentionally occur.
For Everything Genealogy is not directly liable for loss, theft or damage to any goods during transit. Should an issue occur during transit, follow up will occur upon notification from the customer.
For Everything Genealogy accepts returns for an exchange, credit, or refund within 14 days of receiving your item/s. Contact should by email or written correspondence in the form of a fax or letter.
Damaged items may be returned and a replacement item will be sent or a refund. In the case of customised items, it may be that the item needs to be remade.
Items not as described may be returned to For Everything Genealogy and a full refund will be given if the correct item cannot be sent.
Depending on the reason for return, a mutual arrangement will be reached that suits both parties on paying for return postage. Shipping mistakes on my part are paid by me.
If For Everything Genealogy feels that the return policy is being abused, then I reserve the right to refuse any exchange, credit or refund.
Due to many items being personalised or customised, I cannot accept returns or refunds offered if you have changed your mind about the goods.
While all care is taken, any errors or omissions in the item details is unintentional. I do not provide refund or minor error on item description or un-ambiguous claim e.g (it is good quality not top quality)